You will schedule the professional setup when you place your order for 5G Home Internet service online. The professional setup can be scheduled Monday through Saturday at either 9:00 AM or 1:00 PM local time, depending on availability. Installation normally takes three to four hours (sometimes longer depending on home size and number of connected devices). Someone 18 years or older must be home during the installation.
When you schedule the professional setup, you can choose to receive a phone call or text message from the technician 30 minutes before the appointment to let you know they're on their way.
You'll receive a reminder email the night before; then the call or text reminder 30 minutes before the technician arrives.